A quiet revolution is taking place in the most unlikely of places. Boardroom pressure to deliver revenue growth and gain competitive differentiation is pushing companies to create new products and services. Customers are demanding more granularity, flexibility, and transparency with prices. The combination of these forces is driving companies to re-think their billing systems. Formerly the domain of back-office clerks, billing and monetization processes and solutions are becoming critical ingredients for corporate innovation.
What is Agile Billing?
Agile billing is defined on multiple levels of agility: business, product, and IT agility. Most organizations think about billing in terms of accuracy and evaluate their billing system suppliers based on the functionality offered. Agility is about business timing and velocity, and is particularly relevant to the billing function, as billing systems can dramatically accelerate/decelerate time to market. In the past two years, over 65% of new product initiatives have been delayed or forced to narrow the scope of their programs due to inflexible, outdated billing systems tied to legacy ERP systems.