While companies often focus much of their energy on customer acquisition, they would cease to exist without good customer retention strategies. Keeping customers invested in your product or service improves your ROI and is more economical than .
Implementing new technology can be difficult in the best of situations. A solid professional services team and implementation process are critical for success. But cultural roadblocks, like the persistent refrain “that’s how we’ve always done it,” .
“Should I build or should I buy my billing system?” is one of the predominant questions we’ve seen business’ struggle with answering. Before you can decide which billing system option is right for your business, it’s important to understand the .
In the digital economy, it’s important that businesses can create pricing packages to meet customer needs. A flexible pricing strategy stems from adaptive billing systems that don’t get pinned down to one pricing model. Today’s customers expect more .
Poor Billing Experience and Customer Churn are Inextricably Linked The customer experience is composed of multiple interactions, from marketing emails, to customer support interactions, to the buying process, and to billing. When customers have a .
Usage-based pricing and subscription models are prevalent in every aspect of our business lives. If you own a cellphone, a television, or have used ride-share, you have been exposed to both usage-based and subscription based pricing. If both models .