How to Modernize Billing When You Can't Change the Way Your Company Bills
How do you modernize your billing systems when billing operations is responsible for 50,000 customers across 155 countries, 18 currencies, multiple languages, several brands, and using multiple rate plans? That’s exactly what Matthew Rigney, SVP of Billing Operations with PGi, shares in this recorded webcast.
During this webcast, Matt:
- Speaks to how he made the business case to modernize PGi’s billing systems and how he structured the rollout plan
- Shares his firsthand experience reconciling legacy rate plans along with new rate plans within the same billing system
- Discusses the approach PGi took to automate previously manual processes
- Examines the top ten lessons he's learned and what he would do the same and differently if given a second opportunity
About the Speakers
Matthew Rigney, Senior Vice President, Billing Operations, PGi
Before adding oversight responsibilities for PGI’s billing function, Matt Rigney was responsible for PGi’s financial systems, including its Hyperion and Peoplesoft applications. Matt developed the Company’s Hyperion and HPCM Systems, using his accounting background to tailor reporting for the financial planning and analysis group and other functional areas of the company. Prior to PGi, Matt worked at ChoicePoint and Mirant in financial systems roles supporting Hyperion and Oracle Financials software.
About the Moderator
Joe Fleischer, Editorial Director, Finance Channel, Argyle Executive Forum
In his role as finance channel editorial director with Argyle Executive Forum, Joe Fleischer focuses on developing virtual events on topics that reflect the primary concerns and priorities of senior finance executives. He is based in New York.